Customer Care
SHIPPING / ORDERS
All orders are packed and shipped within 1 business day.
For Australia, our Standard Shipping rate is FREE on orders over $75 and will arrive in 3-10 business days.
Express Shipping is $12.95 and will arrive in 1-4 business days.
International shipping will be calculated at checkout based on weight.
For more detailed Shipping terms and information on Internatinal Shipping, go HERE
You will receive a confirmation of order to your entered email, and a shipping confirmation with tracking details will follow once your order has been processed through our warehouse and sent with our courier.
RETURNS POLICY
You may return most new, unopened items within 7 days of delivery for a full refund. MinorityU Cosmetics will pay for the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.). MinorityU will not replace products based on wrong colour selection, if product has been used.
You should expect to receive your refund within four weeks of sending your return package, however, in many cases, you will receive a refund much sooner then this outlined timeframe. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Frequently Asked Questions
How much is shipping, and how long will it take?
All orders are packed and shipped within 1 business day.
For Australia, our Standard Shipping rate is FREE on orders over $75 and will arrive in 3-10 business days.
Express Shipping is $12.95 and will arrive in 1-4 business days.
International shipping will be calculated at check out based on weight.
How can I track my order once shipped?
You will receive a confirmation of order to your entered email, and a shipping confirmation with tracking details will follow once your order has been processed through our warehouse and sent with our courier.
I am trying to use multiple discount codes, why won't it work?
Unfortunately our system will only allow for one discount code to be applied during checkout.
What payment methods do you offer?
We accept methods of payment that include: Paypal, Mastercard, VISA, American Express, Apple Pay - as well as buy now, pay later methods like Afterpay, Zippay, Laybuy & Klarna.
How can I find my nearest stockist?
Feel free to fill out our contact form to find out more!
I have forgotten my login details to my account, how do I get back in?
Request a new password at the account log in, but should you have any further issues that can't be resolved - please contact the MinorityU Australia team.
What is your return and refund policy?
Please refer to our Terms & Conditions to read our policy on returns and exchanges of products.
Where are your products made?
All of our products are predominantly made, ethically in the USA.
Where is your warehouse located?
We are located at 2 Halsey Road, Airport West VIC 3042
How can I learn to apply my own makeup well, or to become a professional makeup artist?
MinorityU Australia aligns with some of Australias BEST Makeup Artists who form our In-House training team